The wire guy’s strategies: specialist claiming be effective for Time Warner wire are telling all on Reddit

Some one declaring becoming a period Warner cable tv specialist are spilling ways on Reddit.

Time Warner cable tv, the second-largest provider of television and websites in the us, told Quartz it is exploring the listings. “We’re unable to verify when this people is really an ongoing or previous employee,” a spokesman said.

Reddit consumer cableguy_the started an “Ask Me such a thing” (AMA) thread, posting pictures of his ID badge and uniform as proposed evidence of his job. His solutions to the inquiries arriving are incredibly candid. Here are a few shows (typos maintained).

On Comcast’s pending acquisition of Time Warner Cable:

We would like the merger due to the fact present party in charge is the worst in latest records. Many acquiring fired as a result of difficult metrics. All of the electricity has become provided to customer care staff and stripped from the those who really visit the residences and fix trouble . It’s in pretty bad shape as well as the organization will be operate like datingmentor.org/escort/berkeley crap IMHO [in my modest view].

On pressure between technicians and customer support representatives:

Yea customer care representatives and techs are battling a combat that nobody views. We hate all of them, they dislike united states. They tell visitors the problem is the gear with regards to rarely is. We tell clientele to simply disregard what the chap throughout the mobile claims because it’s likely that great, he has got never wired a residence, installed a drop or repaired cable tv.

On what’s really wrong along with your connection:

Don’t think 50% of what the associate on phone lets you know. Merely arrange the technology. Allow him work. He’s done this earlier. The rep merely answers devices. It’s almost NEVER the gear inducing the problem.

Throughout the information for you to get best assistance:

When a technical comes ,ask for their managers wide variety. Simply tell him it isn’t to lose him but to elevate an issue. He may name their sup to ensure the cool but that will assist.

On what’s stopping quicker net get rates:

Seriously, standard analog cable tv. It will take right up sooo a lot bandwidth . 1 route per frequency vs bonding multiple frequencies to produce 8 stations for a downstream and 4 for an upstream . Once we go 100per cent electronic tv.. online will get quicker. In addition obstruction. If you live around a college it’s the worst . Grandma would use the lady 15 meg for email and browsing but youthful Johnny school child sucks within the data transfer in your neighborhood making use of netflix and torrenting and gaming. But they spend alike. IMHO what would correct this can be capping information and giving every person uncapped rate.

On the reason why splitting your own wire connections was an awful idea:

Putting in a splitter just to attenuate the sign is truly stupid we already have activities known as attenuators that this without adding unnecessary splitter. But it’s true that excessive indication is just as bad as insufficient we contact that distortion

On whether this Reddit AMA will cost him his job:

I would getting discharged dependent on which captures myself. I would buy a plus its so difficult to share with making use of way this business is currently organized.

On what Wi-Fi indicators is unreliable, and can feel vanquished by gates and walls:

Indeed very true. Plaster walls specifically.Solid wood gates, in a basements whenever router is found on the second floors or the other way around. Wifi are a fickle creature.

On your own “broken” wire modem:

Yea we hear this a great deal. I might state in a given seasons I would personally state 5percent of modems I swapped comprise in fact defective. We do some canine and pony tv series and simply swap they anyhow. The problem is more often than not maybe not equipment linked. Modems either operate or they don’t. There clearly was therefore small in the middle. They have been very easy gadgets. You will find program subscribers making use of my very own laptop everything employed fine, after that turn back to their own equipment and everything goes to shit. They nevertheless require a fresh modem..Its insanity.